Mmm, entitlement is a terrible issue in today's society... If you ask me, yes, I side with the mature woman who sat by herself. She booked a seat, arrived to take it, and she would like to enjoy her trip. Those who were ill-prepared should not ruin it for her...

It reminds me of our public transit here! Throughout my pregnancy, no one ever stood up and offered me the courtesy seating. At 9 months pregnant, I was still standing as opposed to sitting on the bus! 😩