Ugh, that is horrible. I didn't have to wait that long, thank goodness. As soon as our niece was heading to the baggage claim she texted us so I could pull up and be ready for her.
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That is how it normally works for us as well, except my wife travels with carry-on only so she texts me as soon as she get's off the plane, by the time she walks out outside I am right there.
That's actually what my niece did, but they were full and they made her check her carry on at the gate.