I wouldn't know much about the sales side of things, but that sounds absolutely appalling, Jesus. There is no room for the carriers to get into problems.

Luckily, I got the video appealed and won, which is good, so no strikes against me, and the reason I can't use the live studio is because my account is less than 30 days old. So that's understandable, and hopefully, it'll work out within the next week or so.